How to receive your coral

Before your coral arrives, have your receiving tank ready and check its light, flow, and placement needs. Follow the steps below when you open the box. Read our 7-day coral guarantee before delivery.

1. Receive & inspect

Be home on the delivery day. Bring the box inside and open it promptly in dim light. Check each bag and coral. Photograph anything that looks wrong before opening the bag, and report arrival concerns that day.

2. Match the temperature

Float the sealed bag in your receiving system for about 15–20 minutes to bring temperatures closer. Handle the coral by its plug or solid base, keeping pressure off living tissue. Transfer it carefully and discard the shipping water rather than pouring it into your tank.

3. Start with lower light

Begin low in the tank with subdued light and gentle, indirect flow. Leave space from neighboring coral and follow the coral’s placement guidance. A stable, separate observation system can keep new arrivals apart from established livestock.

4. Increase light gradually

Over the first one to two weeks, gradually work toward the light level appropriate for the coral. Watch its response and avoid repeated moves or abrupt changes.

5. No dips during the first 7 days

Allow the coral to settle without dipping during the 168-hour guarantee period. Any dip in that window voids our voluntary guarantee. Inspect and observe your coral; do not assume that delaying a dip makes a specimen pest-free.

6. Report a concern

For arrival problems, email info@clownfishcove.com that day with your order number and photos, ideally in the bag. For decline after arrival day and within 168 hours, contact us promptly with photos and current readings for every parameter listed in the 7-day coral guarantee.