Refund policy
7-day coral guarantee
Every coral leaves healthy. Our limited 7-day coral guarantee covers regular-stock coral for 168 hours from delivery or pickup, for the original purchaser. It covers arrival problems and decline within that period under the conditions below. Special orders are excluded.
If something is wrong on arrival
Contact info@clownfishcove.com on the day your coral arrives. Include your order number, the affected coral, and clear photos, ideally while it is still in the bag. Coverage includes coral that arrives dead or clearly failing; you do not need to wait for it to die before reporting a problem.
If a coral declines within 7 days
Contact us as soon as you notice the decline, within 168 hours of receiving the coral. Include your order number, clear photos, and current readings for every water parameter below. Water readings are required for every claim made after arrival day.
Water conditions for coverage
Your receiving tank must stay within these ranges during the guarantee period. These are coverage conditions, not a prescription to change your water rapidly.
| Parameter | Covered range |
|---|---|
| Temperature | 76–80°F |
| Salinity | 1.024–1.026 specific gravity |
| Alkalinity | 7–11 dKH |
| Calcium | 380–450 ppm |
| Magnesium | 1250–1400 ppm |
| Nitrate | Under 25 ppm |
| Phosphate | Under 0.2 ppm |
What is not covered
- Tanks outside the covered water ranges.
- Damage from fish, pests, or dips. Any dip during the first 7 days voids this voluntary coverage.
- Boxes left outside or not received on the delivery day.
- Small hitchhikers: coral comes from a living system, and hitchhikers are not covered.
- Special orders, identified as such before purchase.
Replacement or store credit
For an approved claim, we provide a suitable replacement. If one is unavailable, we provide store credit for the amount paid for the affected coral. The guarantee does not provide cash refunds. Shipping on a replacement is free; the original shipping charge is not credited.
Returns & cancellations
This is not a change-of-mind return policy. Contact us before returning any livestock. Cancellation before packing or handoff is separate from guarantee coverage; see our shipping, delivery and pickup policy.
Follow How to receive your coral from arrival onward. This guarantee does not limit rights that cannot be excluded under applicable law.