Shipping policy

Shipping, delivery & pickup

Overnight shipping to the lower 48: free on orders $500+, $45 below. Qualifying merchandise subtotals are after discounts and before tax; exactly $500 qualifies.

Overnight shipping

We ship Monday through Wednesday. Paid orders leave on the next available ship day after payment. Your order confirmation shows the planned ship and arrival dates; overnight means transit after dispatch, not the day after you order.

Please be present to receive your box on the delivery day and open it promptly. We may hold a shipment during extreme temperatures at either end and will let you know if the plan changes. To request a later ship day within the 14-day paid hold, email info@clownfishcove.com with your order number before packing.

We do not ship outside the lower 48 states. Read How to receive your coral before your order arrives.

Local delivery

Local delivery is free within 25 miles of ZIP code 15241 on orders $500+. It is not available below $500. Address eligibility and a delivery appointment must be confirmed before handoff.

Pickup by appointment

Pickup is free. Appointments are for collecting paid orders and take about 20 minutes. We share the pickup location privately when your time is confirmed. Please wait for a confirmed appointment before visiting.

14-day hold & cancellations

We hold paid livestock for 14 days from payment. Pickup and local-delivery orders may be cancelled before handoff within that period for a refund. A missed appointment can be rescheduled within the original hold; orders still uncollected after 14 days are cancelled and refunded.

Shipped orders may be cancelled for a refund at any time before they are packed. Contact info@clownfishcove.com with your order number to cancel or request a change.

Coral guarantee

Our 7-day coral guarantee covers regular-stock coral from delivery or pickup, subject to its care and receiving terms. Special orders are excluded.