Terms of service

Clownfish Cove store terms

Prices are fixed and shown in US dollars. Review the listing photos, quantity, price, care needs and supplied specimen details before paying. Listings identified as WYSIWYG show the exact specimen offered.

Payment & fulfillment

Pay online before dispatch or handoff. Overnight shipping to the lower 48: free on orders $500+, $45 below. Local delivery is free within 25 miles of ZIP 15241 at $500+ and is unavailable below that amount. Subtotals are after discounts and before tax; exactly $500 qualifies.

We ship Monday through Wednesday on the next available ship day after payment. Your confirmation provides planned ship and arrival dates. Extreme weather may delay dispatch; we will notify you. Be present to receive your box on the delivery day.

Free pickup is by appointment for paid orders, with about 20 minutes allowed for collection. We share the location privately when the appointment is confirmed. See our shipping, delivery and pickup policy for full terms.

Hold & cancellation

Paid livestock is held for 14 days from payment. Pickup and local-delivery orders may be cancelled before handoff within that period for a refund. Missed appointments can be rescheduled within the original hold; orders still uncollected after 14 days are cancelled and refunded. Shipped orders may be cancelled for a refund before packing.

Receiving & guarantee

Read How to receive your coral before arrival. Our 7-day coral guarantee sets out receiving and water-condition requirements, exclusions, and replacement or store-credit remedies. Special orders are excluded. Do not dip coral during the 7-day guarantee period.

Privacy & contact

Our privacy policy explains how customer information is handled. For an order or specimen question, contact info@clownfishcove.com with the order number or item reference. These terms do not limit rights that cannot be excluded under applicable law.